Rights and obligations of clients and prospective clients for the provision of tax services
Dobson Accountants & Advisers is committed to upholding our professional and regulatory obligations.
Under s45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024, registered tax practitioners are required to advise all current and prospective clients of the following matters.
Public register of tax practitioners
The Tax Practitioners Board (TPB) maintains a searchable register of tax practitioners, being registered tax agents and BAS agents. The register also includes details of any past breaches of the Code of Professional Conduct and sanctions imposed that are on the public record. The TPB website also includes guidance on how to use the register.
Rights, Responsibilities and Obligations
As tax practitioners, we must comply with the Tax Agent Services Act 2009 (TASA), including the Code of Professional Conduct, along with other legislative and professional standard obligations.
Our clients also have obligations to comply with taxation laws. These include, but are not limited to, making all relevant information available on a timely basis, being truthful with information provided, advising of any relevant changes, keeping complete records and being co-operative with requests and meeting due dates.
Further information about tax practitioner and client obligations is available on the TPB website in a fact sheet: ‘Information for Clients’.
Making a Complaint
We aim to handle complaints in a prompt, genuine, professional, and fair way. If you would like to make a complaint about a particular engagement, partner, or employee, you can direct the complaint to an appropriate member of the engagement team. We will acknowledge receipt of your complaint in writing within 5 business days, or as soon as practicable thereafter. When acknowledging your complaint, we will also have regard to any preferences you have communicated to us in relation to the way in which you wish for us to communicate with you. We will try and resolve the complaint as quickly as possible. If we cannot resolve your complaint immediately, we will need some time to investigate your concerns. We may request that you provide us with further information to assist with our investigation. We will endeavour to resolve your complaint in 30 calendar days, but this may not be possible on all occasions. Where our review is likely to take longer, we will contact you to inform you why our response is taking longer and indicate when we expect to complete our review. We will provide you with our written reasons for the outcome of your complaint. Where a complaint relates to the provision of tax agent services clients may also choose to notify the TPB on the TPB’s website.
Events affecting Dobson Accountants & Advisers tax practitioners
Tax practitioners are required to disclose and provide details of any of the events prescribed under s45(1)(d) of the Tax Agent Services (Code of Professional Conduct) Determination 2024 that have occurred involving the practitioner since 1 July 2022. As at 1 July 2025, we are not aware of any such matters relevant to Dobson Accountants & Advisers. If a prescribed event occurs after 1 July 2025, we are required to disclose the matter within 30 days of the event.
Tax practitioners are required to disclose any conditions limiting the scope of tax agent services that can be provided. You can search the TPB register for details of any conditions imposed on an entity’s (including individuals) tax practitioner registration.